Edelweiss-tokio-life-is-now-edelweiss-life
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Frequently Asked Questions
Will my policy change because of the new name?
No, your policy will not change.
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Will my policy number change with the new name?
No, your policy number remains the same.
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Will my premiums or coverage change?
No, your policy premiums or coverage will not change.
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Will the name change affect my policy benefits?
No, your policy benefits will not change.
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Do I need to do anything about my policy with the name change? Will I get a new policy? and when can we expect to receive official notice?
An official communication has been sent to your registered email ID regarding our company's name change. Rest assured your policy remains unaffected. All the benefits laid out within the policy remain intact, and a new document/policy is not required.
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After the name change, will the existing products continue to be sold?
- Yes, our company will continue to offer the same products.
- We regularly review and reevaluate our existing products to decide if any changes are necessary or certain products should be discontinued. We also consistently strive to introduce new innovative products to the market. We will continue to do so.
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Will accessing services or contacting customer support be affected?
Rest assured, accessing services, or reaching out to customer support won't be impacted.
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Will there be changes to customer service or contact information?
Our new customer care email ID is [email protected]. Alternatively, you can also reach us via our nearest branch, speak to your advisor or call us at 1800 212 1212.
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Will my billing/ payment process change?
There is no change in billing/payment process. You can continue to use the below channels:
1. Online
2. NACH/eNach
3. Cheque/DD (at our branches and select bank branches)
4. UPI
5. NEFT
6. Standing instructions - credit card
7. WhatsApp: 98335 21212
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I have given standing instructions for premium payment; will I have to instruct bank about change?
No, your Standing Instruction will continue uninterrupted. Any changes required will happen directly via the bank.
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Will my nearest branch relocate?
No, there will be no change in our branch location due to this changeover.
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Can I continue to make payments and file claims as usual during the transition? Can I still access my policy information online or through the app?
- Yes, you can access your policy and continue to make payments/file claims as usual during this transition.
- For any concerns you can reach out to us at [email protected], visit our nearest branch, speak to your advisor or call us at 1800 212 1212.
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Will my agent or representative remain the same after the name change?
Yes, they will remain the same. You can also reach us at [email protected], visit our nearest branch or call us at 1800 212 1212.
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Is there a dedicated helpline for this? Or how can I contact customer support if I have questions or concerns?
You can contact us through the below mentioned options:
- Call us at 1800 212 1212
- Email us at [email protected]
- Nearest Branch
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Will it impact my bonus or funds?
There will be no impact on your bonus already declared or funds.
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