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COVID-19 Details

Death Claims : All our Life Insurance products cover Death due to any cause, including Corona Virus. Health Claims - HCB (Hospital Cash Benefit) Rider : In case of Hospitalisation due to Corona Virus, claim is payable as per the product features of HCB Rider. Critical Illness (CI) Claims : Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection. All benefits/claims subject to terms and conditions of the policy.

Our Claims Philosophy

We deliver our promise of prompt settlement for genuine claims, through a hassle-free, fair and transparent process!

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RaiseAClaim

Claim Settlement Ratio in FY 2022-23 is at 99.20%*

Claims Processing Made Easy in 3 Simple Steps

Claims Processing Made Easy in 3 Simple Steps

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Reach Out to Us

Send us an intimation regarding the death claim

1
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Paperwork for Claim

Submit the required documents

2
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Decision on Claim

Sit back while we review & get back

3

Claim Tab Menu

Your Checklist for Documents Submission to Fulfill A Death Claim

In case of Death Claim: We shall be given a written notice of the Life Insured’s death and, shall be provided with the following documents for us to assess the claim:

  • ​​​The claim form, duly completed;
  • The original or an attested copy of the death certificate;
  • The original Policy Document;
  • Documents to establish right of the claimant in the absence of valid nomination;
  • Any other information or documentation that we request

In case of Death due to Accident and unnatural death, the following additional documents are required:

  • Copy of FIR and Panchnama;
  • Copy of the Post Mortem report;
  • Copy of Newspaper clipping, if any;
  • Copy of the final Police Investigation Report;
  • Copy of the Chargesheet in case of murder;
  • Copy of Driving License if the Life Insured was driving at the time of death

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Forms that You Need to Fill to Complete the Claims Process

FATCA Form

Certificate from Hospital (Rider)

Employer Certificate

Treating Doctor’s Certificate

Certificate from Hospital (Death)

Claimant Statement Form (Rider)

Documents Required for Critical Illness / Hospital Cash Benefit Claim

  • Original Policy Document
  • Claimant Statement Death
  • Medical Records On The Life Assured Being Hospitalized (Indoor Case Papers, Discharge/Death Summary, Test Reports Etc
  • Employer Certificate For Salaried Policyholder
  • Claimant Photo Identity & Address Proof
  • Claimant Statement Rider
  • Hospital Certificate If The Life Assured Was Hospitalized
  • Treating Doctor Certificate

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Forms that You Need to Fill to Complete the Claims Process

Certificate from Hospital (Rider)

Employer Certificate

Treating Doctor’s Certificate

Certificate from Hospital (Death)

Documents Required for a Disability Claim

  • Original Policy Document
  • Medical Records On The Life Assured Being Hospitalized
  • Treating Doctor Certificate
  • Fir/ Police Report/ Panchnama / Inquest Report
  • Claimant Photo Identity & Address Proof
  • Hospital Certificate If The Life Assured Was Hospitalized
  • Employer Certificate For Salaried Policy holder
  • Copy Of Driving License If Life Assured Was Driving The Vehicle (Applicable If "Accidental Death Benefit Or Accidental And Total Permanent Disability Rider" Is Opted)

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Forms that You Need to Fill to Complete the Claims Process

Certificate from Hospital (Rider)

Employer Certificate

Treating Doctor’s Certificate

Certificate from Hospital (Death)

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Forms that You Need to Fill to Complete the Claims Process

Group Death Claim Intimation FORM for Affinity Group

Group Credit Protection - Death Claim Intimation Form

Claim Intimation Form (EDLI)

Claimant Statement Form - Rider

CLAIMANT INTIMATION FORM (Rural-Micro)

Certificate from Hospital (Rider)

Certificate from Hospital (Death)

Employer Certificate

Group Death Claim Intimation FORM

ClaimTracking

ClaimTracking

Track Your Claim

Track your Claim Contact

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Claim Intimation Faq

Fire Away Questions

Like teacher said, there are no silly questions

Will My policy cover Covid – 19 claims?

  • Death Claims: All our Life Insurance products cover Death due to any cause, including Corona Virus
  • Health Claims - HCB (Hospital Cash Benefit) Rider: In case of Hospitalization due to Corona Virus, claim is payable as per the product features of HCB Rider.
  • Critical Illness (CI) Claims: Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.

Note : All benefits/claims subject to terms and conditions of the policy.

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You can report a Claim at any of our touchpoints:

  • Online at https://www.edelweisslife.in/claim/intimation
  • Alternatively, you can call us on our Toll Free 1800 212 1212
  • Email us at claims@edelweisslife.in
  • Visit our nearest branch (When Operational)
  • Write to us at:
    Edelweiss Life Insurance Co. Ltd.
    Claims Team,
    6th Floor, Tower 3, B wing
    Kohinoor City, Kirol Road,
    Kurla (w), Mumbai – 400070.

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You will receive the proceeds to your Bank account.

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  • Written intimation to be provided by the claimant to Edelweiss Life.
  • On receipt of the intimation, Edelweiss Life will communicate the documents required for processing the claim.
  • Claimant to submit all the requisite documents.
  • Edelweiss Life to process the claim after receipt and verification of all the documents.

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The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:

Edelweiss Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070

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The claim money is paid to the beneficiary who will generally be one of the following:

  • Nominee
  • Assignee in case of assignment..
  • The appointee in case the nominee is a minor.
  • The proposer in case the policy is not on own life.
  • Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.

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The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.

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All claims including death claims should be intimated as soon as possible through any of the following channels:

  • Online
  • Customer Care Toll Free Number 1-800-2121-212
  • Visit your nearest branch.

To know more about claim notification, please log on to https://www.edelweisslife.in/claim/intimation

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Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.

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All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.

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The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.

Please check on https://www.edelweisslife.in/claim/intimation

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You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on claims@edelweisslife.in;

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If a claim is not settled within the stipulated time of 30 days from date of last requirement for non-investigative cases and 120 days for investigative cases, the Company shall pay penal intertest at a rate, which is 2% above bank rate from the date of request or receipt of last necessary document if any whichever is later, from the insured/ claimant. Except in the case of claims where an application is made under section 47 of the Act to the Court. If a claim is ready for payment but the payment cannot be made due to any reasons of proper identification of the payee, the Company shall pay interest on the claim amount at the bank rate from the date on which claim is ready for payment.

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Our Claim Philosophy

Our Claim Philosophy

“We deliver to our promise of prompt settlement of genuine claims through a hassle-free, fair and transparent process.”

We are always there for you! with Online support

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We are always there for you !

For queries, write to onlinesupport@edelweisslife.in

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*Claim statistics are for Financial Year 2022-23 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.

ARN No : WP/3378/Aug/2023

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