Our Claims Philosophy

You can report a Claim at any of our touchpoints:

• Online at https://www.edelweisslife.in/claim/intimation
• Alternatively, you can call us on our Toll Free 1800 212 1212
• Email us at [email protected]
• Visit our nearest branch (When Operational)
• Write to us at:
  Claims Officer
  Edelweiss Life Insurance Company Limited
  6th Floor, Tower 3, Wing ‘B’,
  Kohinoor City, Kirol Road, Kurla (W),
  Mumbai – 400070
  Phone no: 1800 2121 212

You can call us at:

• oll Free 1800 212 1212 , or
• Email us at [email protected]

You will receive the proceeds to your Bank account.

• Written intimation to be provided by the claimant to Edelweiss Life.
• On receipt of the intimation, Edelweiss Life will communicate the documents required for processing the claim.
• Claimant to submit all the requisite documents.
• Edelweiss Life to process the claim after receipt and verification of all the documents.

The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:

Edelweiss Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070

The claim money is paid to the beneficiary who will generally be one of the following:

• Nominee
• Assignee in case of assignment..
• The appointee in case the nominee is a minor.
• The proposer in case the policy is not on own life.
• Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.

The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.

All claims including death claims should be intimated as soon as possible through any of the following channels:

• Online
• Customer Care Toll Free Number 1-800-2121-212
• Visit your nearest branch.

To know more about claim notification, please log on to https://www.edelweisslife.in/claim/intimation

Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.

All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.

The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.

Please check on https://www.edelweisslife.in/claim/intimation

You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on [email protected];

If a claim is not settled within the stipulated time of 30 days from date of last requirement for non-investigative cases and 120 days for investigative cases, the Company shall pay penal intertest at a rate, which is 2% above bank rate from the date of request or receipt of last necessary document if any whichever is later, from the insured/ claimant. Except in the case of claims where an application is made under section 47 of the Act to the Court. If a claim is ready for payment but the payment cannot be made due to any reasons of proper identification of the payee, the Company shall pay interest on the claim amount at the bank rate from the date on which claim is ready for payment.