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Claims. No Drama.
When it matters most, we show up. Prompt settlement, zero runaround, and full transparency at every step.
How to File a Claim
Contact Us
Call us at 1800-200-9999. Our team will guide you through everything.
Submit Documents
We'll tell you exactly what's needed. Submit your documents online through our portal.
Get Paid
Claim amount is transferred directly to your registered bank account, subject to policy terms and claim verification.
What Documents You'll Need
No surprises — here's the full list upfront
- Claimant Statement Death Form
- Original policy document (not needed for dematerialised policy)
- Death certificate from local authority
- Your PAN Card
- Your address proof
- Cancelled cheque
- Your passport size photograph
- Medical cause of death certificate
- All medical records (admission notes, progress sheets, discharge/death summary, test reports)
- FIR (First Information Report)
- Panchnama / Inquest report
- Post-mortem report
- Driving license
- Police Final Report
- Viscera report (if applicable)
- Newspaper cutting(s), if any
- Original Policy Document
- Claimant Statement Form
- Medical Records (case papers, discharge summary, test reports)
- Employer Certificate (if salaried)
- Hospital Certificate (if hospitalised)
- Your PAN Card
- Your passport size photograph
- Cancelled cheque or latest bank statement
- Treating Doctor Certificate
- Original Policy Document
- Medical Records on hospitalisation
- Treating Doctor Certificate
- FIR / Police Report / Panchnama
- Employer Certificate (if salaried)
- Claimant Statement Form
- Your PAN Card
- Your passport size photograph
- Cancelled cheque or latest bank statement
- Hospital Certificate (if hospitalised)
- Driving License (if Accidental Disability Rider opted)
Please intimate the claim within 90 days of the event. If there's a delay, let us know why — we'll do our best to help.
Download Claims Form
All forms, right here. No login required
Forms that You Need to Fill to Complete the Claims Process
Please Note: Claimant Statement Form (Claim Form) can be downloaded in regional languages. Select English section for downloading other forms.
Download
No Silly Questions
Ask away. Here are the ones we get most often.
Death Claims: Yes — all our life insurance products cover death due to any cause, including COVID-19. Critical Illness: COVID-19 is not covered under Criticare+ or CI Rider. All benefits are subject to your policy's terms.
You can submit the available documents first. Our team will guide you on how to obtain or provide alternatives for the missing ones.
You can call us at:
- Toll Free 1800 212 1212 , or
- Email us at [email protected]
- You can also track your claim status at https://www.edelweisslife.in/claim/intimation#claimTab5
You will receive the proceeds to your Bank account.
- Written intimation to be provided by the claimant to Edelweiss Life.
- On receipt of the intimation, Edelweiss Life will communicate the documents required for processing the claim.
- Claimant to submit all the requisite documents.
- Edelweiss Life to process the claim after receipt and verification of all the documents.
The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:
Edelweiss Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070
The claim money is paid to the beneficiary who will generally be one of the following:
- Nominee
- Assignee in case of assignment..
- The appointee in case the nominee is a minor.
- The proposer in case the policy is not on own life.
- Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.
The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.
All claims including death claims should be intimated as soon as possible through any of the following channels:
- Online
- Customer Care Toll Free Number 1-800-2121-212
- Visit your nearest branch.
- [email protected]
To know more about claim notification, please log on to https://www.edelweisslife.in/claim/intimation
Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.
The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.
Please check on https://www.edelweisslife.in/claim/intimation
If a claim is not settled within the stipulated time of 15 days from date of intimation for non-investigative cases and 45 days for investigative cases, the Company shall pay penal intertest at a rate, which is 2% above bank rate from the date of intimation till the payment except in the case of claims where an application is made under section 47 of the Act to the Court.
In the wake of any natural calamities or any unfortunate accident/ terror attack like situations, you may intimate the claim to us via email at [email protected] or contact any of the nearest branch or call us at 1800 212 1212. We will ensure smooth and quick processing of the claim request.
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“We deliver to our promise of prompt settlement of genuine claims through a hassle-free, fair and transparent process.”
