Sumit Rai, MD & CEO, Edelweiss Life Insurance said, "Our moment of truth is when families need us most. Over the years, we have continuously refined our processes, simplified claim procedures, and equipped our teams to provide compassionate guidance during what can be an overwhelming time. This commitment to incremental improvement has enabled us to maintain claim settlement ratios above 99% for three consecutive years. These numbers represent more than operational efficiency - they reflect our promise to ensure families never feel alone when they need us most."

Over the last 5 years, the company has focused on strengthening its claims performance by focussing on:
•    Advanced Technology Integration: Leveraging multiple data models and technologies to ensure genuine claims are processed swiftly while implementing judicious controls to ensure a smooth settlement process
•    Streamlined Back-End Processes: Continuous improvements in underwriting and advisory systems that have significantly reduced overall turnaround time for claims without inconveniencing claimants
•    Empathetic Customer Service:  Providing clear guidance to help claimants submit complete documentation efficiently, reflecting sensitivity and understanding during difficult periods
•    Transparent Communication and Settlement: Keeping families informed at every step of the claims process so that claims are settled as quickly as possible 

About Edelweiss Life Insurance
Edelweiss Life Insurance (formerly Edelweiss Tokio Life Insurance) established nationwide operations in July 2011 with an immovable focus on protecting people’s dreams and aspirations. The company has been focussed on bringing innovation, simplicity, and a new-age approach to life insurance, aligned with the expectations of the customer today. It has been offering need-based and innovative life insurance solutions to help customers live their #zindagiunlimited. With a customer-centric approach, the company has been operating as a multi-channel distribution business to effectively serve its customers across the country.

Awards:
The company has earned recognition from several reputed industry forums over the years. Here are some noteworthy awards:
•    Organ donation initiative recognised as Best CSR initiative – Life Category at FICCI Insurance Industry Awards 2023
•    ‘Bolt’ recognised under ‘Public & Private Collaboration’ category at NASSCOM Foundation TechForGood Awards 2024
•    Recognized as Great Place to Work for 4 consecutive years
•    Golden Peacock Award 2023 for Risk Management
•    Most Trusted BFSI Brands in 2023-2024 by the Marksmen Network
•    GUINNESS WORLD RECORDS title for collecting the highest number of pledges for organ donation in a single day

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