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FOR CLAIMS & GRIEVANCES

Only For Senior Citizens

Mon-Sat (10 AM TO 7 PM)

022 7101 3323

FOR QUERIES

Write to us at

[email protected]

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99.31%*
Claims settled in FY 2025-26
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                                                                                  COVID-19 Details
Death Claims : All our Life Insurance products cover Death due to any cause, including Corona Virus. Health Claims - HCB (Hospital Cash Benefit) Rider : In case of Hospitalisation due to Corona Virus, claim is payable as per the product features of HCB Rider. Critical Illness (CI) Claims : Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection. All benefits/claims subject to terms and conditions of the policy.

What Documents You'll Need

No surprises — here's the full list upfront

Your Checklist for Documents Submission to Fulfill A Death Claim

In case of Death Claim: We shall be given a written notice of the Life Insured's death and, shall be provided with the following documents for us to assess the claim:

Mandatory Documents:

  • Claimant Statement Death Form
  • Original policy document (Not necessary in case of dematerialised policy document)
  • Death certificate issued by local authority
  • Claimant's PAN CARD
  • Claimant's address proof
  • Cancelled cheque
  • Claimant's current passport size photograph

Additional documents if hospitalisation/ death due to illness:

  • Medical cause of death certificate
  • Medical records for all the treatments taken in the past. (Admission notes, History / Progress sheet, Discharge / Death summary, Test reports, etc.)

Additional documents if hospitalisation/ death due to accident:

  • First Information Report (FIR)
  • Panchnama / Inquest report
  • Post-mortem report (PMR)
  • Driving license
  • Police Final Report
  • Viscera report (if applicable)
  • Newspaper cutting(s), if any
  • Others as applicable

The claim is required to be intimated to us along with all necessary claim documents required within 90 days from the date of death. However, we may condone the delay in claim intimation, if any, provided valid reasons are given for the delay.

Documents Required for Critical Illness / Hospital Cash Benefit Claim
  • Original Policy Document
  • Claimant Statement Form
  • Medical Records On The Life Assured Being Hospitalized (Indoor Case Papers, Discharge/Death Summary, Test Reports Etc)
  • Employer Certificate For Salaried Policyholder
  • Hospital Certificate If The Life Assured Was Hospitalized
  • Claimant's PAN CARD
  • Claimant's passport size photograph
  • Personalized Cancelled cheque or latest bank statement or copy of passbook
  • Treating Doctor Certificate
Documents Required for a Disability Claim
  • Original Policy Document
  • Medical Records On The Life Assured Being Hospitalized
  • Treating Doctor Certificate
  • Fir/ Police Report/ Panchnama / Inquest Report
  • Employer Certificate For Salaried Policy holder
  • Claimant Statement Form
  • Claimant's PAN CARD
  • Claimant's passport size photograph
  • Personalized Cancelled cheque or latest bank statement or copy of passbook
  • Hospital Certificate If The Life Assured Was Hospitalized
  • Copy Of Driving License If Life Assured Was Driving The Vehicle (Applicable If "Accidental Death Benefit Or Accidental And Total Permanent Disability Rider" Is Opted)
Claim Intimation For Special Incidents

To intimate a claim request, a written notice of the life insured's death shall be provided with the following documents for us to process the request. The claim intimation can be done at any of our branch offices or to our Corporate Office address mentioned below or email at Email Id: [email protected]

Claims Officer

Edelweiss Life Insurance Company Limited

6th Floor, Tower 3, Wing 'B',

Kohinoor City, Kirol Road, Kurla (W),

Mumbai – 400070

Phone no: 1800 2121 212

Receipt of the claim intimation given to claimant does not amount to acceptance of claim by the Company under the Policy and is subject to review by the Company. The decision on acceptance and admissibility of the Claim will be communicated separately by the Company to the claimant. The claim is required to be intimated to us along with all necessary claim documents required within 90 days from the date of death. However, we may condone the delay in claim intimation, if any, provided valid reasons are given for the delay.

Please intimate the claim within 90 days of the event. If there's a delay, let us know why — we'll do our best to help.

Asset Publisher

Forms that You Need to Fill to Complete the Claims Process

Please Note: Claimant Statement Form (Claim Form) can be downloaded in regional languages. Select English section for downloading other forms.

Claim Tracking

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Customer Support FAQ

Frequently asked questions

Ask away. Here are the ones we get most often.

Will My policy cover Covid – 19 claims ?

Death Claims: All our Life Insurance products cover Death due to any cause, including Corona Virus
Critical Illness (CI) Claims: Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.
Note : All benefits/claims subject to terms and conditions of the policy.

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How do I raise a Claim ?

You can report a Claim at any of our touchpoints:

Online at https://www.edelweisslife.in/claim/intimation
Alternatively, you can call us on our Toll Free 1800 212 1212
Email us at [email protected]
Visit our nearest branch (When Operational)
Write to us at:
Claims Officer
Edelweiss Life Insurance Company Limited
6th Floor, Tower 3, Wing ‘B’,
Kohinoor City, Kirol Road, Kurla (W),
Mumbai – 400070
Phone no: 1800 2121 212

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How can I get the status of my Submitted claim ?

You can call us at:

Toll Free 1800 212 1212 , or
Email us at [email protected]
You can also track your claim status at https://www.edelweisslife.in/claim/intimation#claimTab5

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How will I receive the claim amount ?

You will receive the proceeds to your Bank account.

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What is the claim process followed by the company ?
  • Written intimation to be provided by the claimant to Edelweiss Life.
  • On receipt of the intimation, Edelweiss Life will communicate the documents required for processing the claim.
  • Claimant to submit all the requisite documents.
  • Edelweiss Life to process the claim after receipt and verification of all the documents.

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Where are the claim forms required to be submitted ?

The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:

Edelweiss Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070

You may also reach out to us on the below mail ID:

[email protected]

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Who is entitled to receive the benefit ?

The claim money is paid to the beneficiary who will generally be one of the following:

  • Nominee
  • Assignee in case of assignment..
  • The appointee in case the nominee is a minor.
  • The proposer in case the policy is not on own life.
  • Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.

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How will the claimant receive the claim amount ?

The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.

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When & how can the claim be notified ?

All claims including death claims should be intimated as soon as possible through any of the following channels:

  • Online
  • Customer Care Toll Free Number 1-800-2121-212
  • Visit your nearest branch.
  • [email protected]
  • To know more about claim notification, please log on to https://www.edelweisslife.in/claim/intimation

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Under what circumstances does the company decline the claim ?

Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.

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From where do I get a life insurance claim form ?

The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.

Please check on https://www.edelweisslife.in/claim/intimation

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What happens in case of delay in my claim settlement ?

If a claim is not settled within the stipulated time of 15 days from date of intimation for non-investigative cases and 45 days for investigative cases, the Company shall pay penal intertest at a rate, which is 2% above bank rate from the date of intimation till the payment except in the case of claims where an application is made under section 47 of the Act to the Court.

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What is the process for claims arising out of Special Incidents ?

In the wake of any natural calamities or any unfortunate accident/ terror attack like situations, you may intimate the claim to us via email at [email protected] or contact any of the nearest branch or call us at 1800 212 1212. We will ensure smooth and quick processing of the claim request.

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How we delivered when it mattered the most

How we delivered when it mattered the most

Send Us Your Claim

Any branch works, or mail to our corporate office:

Claims Officer

 Edelweiss Life Insurance Company Limited
6th Floor, Tower 3, Wing 'B',
Kohinoor City, Kirol Road, Kurla (W),
Mumbai – 400070
 

Talk To Us

Toll Free 1800 2121 212
Email [email protected]
Online Support [email protected]

Submitting a claim intimation doesn't mean automatic approval — we'll review everything and tell you the outcome clearly. Claims should be intimated within 90 days; if there's a delay, explain why and we'll try to accommodate.

*Claim statistics are for Financial Year 2024-25 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures on our Website. For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale. IRDAI Reg. No.: 147. CIN: U66010MH2009PLC197336. Toll Free No.: 1800 212 1212.

*Claim statistics are for Financial Year 2025-26 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
For more details on risk factors, terms and conditions please read sales brochure carefully before concluding a sale.

Flower & Edelweiss are trademarks of Edelweiss Financial Services Limited used by Edelweiss Life Insurance Company Limited under license.

Edelweiss Life Insurance Company Limited.

IRDAI Reg. No.: 147. CIN: U66010MH2009PLC197336 | ARN. NO : WP/Jul/2025

Registered & Corporate Office: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070.

Toll Free No.: 1800 212 1212 | www.edelweisslife.in

BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS

IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.